All Brooknight Directors and Senior Management have a very ‘hands on’ approach and spend much of their time speaking to and meeting with customers to drive continuous improvement and to ensure that we are meeting and exceeding our customers’ expectations. They also spend a lot of time with staff to recognise good performance, discuss and share ideas with frontline teams and identify where the company can make enhancements to procedures and processes, resulting in a more efficient service delivery.
We have a fully established remote CCTV monitoring centre based in Milton Keynes with the capability to provide voice-to-voice communications and also allow remote access control if required. Our systems work on the vast majority of platforms, whether live monitoring or an event-driven response.
Overall, our ‘can do, will do’ attitude combined with all of the above factors clearly demonstrates that we will deliver an excellent service to both staff and clients.